The Process Optimizer™ was born out of a frustration Certified EOS® Implementer Michael Erath experienced when working with companies running on EOS® – procrastination when it came to strengthening their Process Component™. After many years of helping companies implement EOS®, Michael discovered that there were two main reasons they were slow to define and document their processes:
1 – They struggled to find and prioritize the time to invest over the 2-3 quarters it normally takes to do it on their own
2 – They didn’t have somebody on their team who was a strong, “process-minded” person to lead the effort
To solve this problem, Michael called in his friend and Lean Expert, Heidi Berger, a Certified Management Accountant, MBA and Lean Green Belt, who in addition to years of Process work in both retail and distribution spent ten years at P.F. Chang’s as the VP of Planning and Analysis, VP of Financial Operations and Risk, and most recently VP of Business Transformation. Together, they spent several months building, refining and systemizing the Process Optimizer™.
In the Process Optimizer™, you will normally accomplish in two days what typically takes two to three quarters to do on your own. As a result, you get to “Core Processes Followed by All” faster and benefit from a quicker realization of improved consistency and scalability.
During the onsite workshop, a Certified Process Optimizer will work with the Leadership Team members responsible for each of the core processes in a series of 90 to 120-minute sessions together with a handful of your best employees who execute steps in their respective processes. In those sessions, the teams will be led through a mapping of the process, smoking out issues within the process, establishing ownership of the steps in the process, and assigning appropriate measurables for the process. From there, your Certified Process Optimizer will create a first-draft document of their core processes and an Issues List by department as the final step in the Process Optimizer™ and deliver to you within 15 business days so you can focus on getting your processes “Followed by All”.
After the document is delivered, your Certified Process Optimizer will schedule follow up calls in 30, 90 and 180 days to answer any questions and to ensure that you are taking the appropriate next steps to get maximum value out of systematizing your business.
Certified EOS Implementer
Read the full letter here.
Certified EOS Implementer
Jamie Gerdsen, President
Jarrod Hunt, Partner